CUSTOMER CARE · INDIA
Returns, refunds & cancellation
Effective date: 19 October 2026 · Version: 2026-10-v5
Before placing an order
Review the product page for seller identity, condition, warranty, included accessories and item-specific return eligibility. Statutory consumer rights are not excluded by this policy.
Cancellation
Orders may be cancelled while the cancellation option is available in your account. Cancellation can be restricted after dispatch or handover to a delivery partner, subject to applicable law and the order’s disclosed terms. If a prepaid order is cancelled, the refund is initiated to the original payment method when approved; banks and providers control the final credit time.
Damaged, defective, wrong or missing items
Report the issue to [email protected] as soon as practical after delivery. Include the order number, a description and clear photos where useful. The seller/Volt_Tronic support team will review eligibility and arrange the disclosed remedy, which may be replacement, repair or refund depending on the product and applicable law.
Handover, robbery and false claims
The rider completes delivery only with your 4-digit delivery code. Share that code only when the rider is at your door with the parcel. Do not share it on a call or in a message. Volt_Tronic and the seller will not ask for your UPI PIN, card number or bank OTP.
A correct delivery code is the handover record. If you later say the parcel was not received, was robbed, or contained the wrong or an empty item, write to support with the order number, photos and, where the product has one, the serial or IMEI. A refund or replacement waits for that review. A statement that is false can lead to a refused refund, a closed account, and a report to the payment partner or the police. A genuine claim under the Consumer Protection Act, 2019 is still available.
Inspection of returned electronics
Phones, laptops and other high-value items are refunded after the returned unit, its serial or IMEI, the charger and the box can be checked against the item that was delivered. A different or incomplete unit is not refunded as if it were the original.
Returns and replacements
The product page and checkout display the applicable return window and conditions. Where a 7-day replacement is explicitly offered, request it within 7 calendar days of delivery for eligible defects, damage or incorrect items. Keep the product, packaging, serial number and included accessories available for inspection. Products excluded by law or provider rules must be disclosed before purchase, not invented after an order.
Warranty
Manufacturer warranty is provided by the brand or authorised service centre according to its warranty terms. Marketplace return eligibility and manufacturer warranty are separate rights and processes.
Annual maintenance
The optional Annual Maintenance Contract is not a return. If you added it, covered repairs are done at the service centre named in the repair acknowledgement. You bring the appliance there and collect it. Volt_Tronic does not send a technician to your home under that contract. Physical damage, misuse, a power surge, consumables, accessories, and cabinet, plastic or glass parts are outside the contract. The full rules, the tax, and the current percentage are on the AMC page.
If the order is cancelled before delivery, or the product is refunded under this returns policy, the AMC fee is refunded with it and cover does not continue on that product. On a replacement, cover moves to the replacement unit from the day that replacement is delivered. A repair under the AMC does not extend the return window.
Refund status
Once approved, refunds are initiated through the original payment method where supported. UPI, card, net banking and wallet credit times vary by provider and bank. COD refunds require a verified refund destination and additional processing. We will show status in your account or contact you using the order details.
How to contact us
Write to [email protected] with your order number. Grievance Officer: [name, postal address and phone]. If an issue is unresolved, you may approach the appropriate consumer dispute-resolution forum in India.